Refund Policy
Effective date: July 23, 2026
This Refund Policy applies to digital products, quizzes, workbooks, and downloads (the "Products") sold by Biz Diva Media LLC, a Virginia limited liability company doing business as GenXella ("GenXella," "we," "us," or "our") at genxella.com. Questions can be sent to hello@genxella.com.
All sales are final
Our Products are digital goods that are delivered to you electronically and immediately, and that cannot be returned once accessed or downloaded. For this reason, all sales are final and we do not offer refunds, exchanges, or cancellations once a purchase is complete.
By completing your purchase, you acknowledge that you are buying a digital product that is available to you right away, and you agree that you are not entitled to a refund. Where applicable law gives you a right to withdraw from a digital purchase, you consent to immediate access and acknowledge that this may end any such withdrawal right once access begins.
Please choose carefully
Because we cannot accept returns of digital Products, we encourage you to read the full product description, format, and requirements before you buy. Each Product page describes what the Product is, what it produces, and the format it is delivered in. If you have a question before buying, email us at hello@genxella.com and we will be glad to help.
Problems with your purchase
We want you to be able to access and use what you paid for. If any of the following happens, contact us at hello@genxella.com within 14 days of purchase and we will make it right:
- you did not receive your download link or access details;
- the file is corrupted, will not open, or is the wrong file; or
- you were charged more than once for the same order.
In these cases we will first work to deliver the correct, working Product. If we are unable to provide you with access to the Product you purchased, we may, at our discretion, issue a refund for that Product.
Discretionary exceptions
Nothing in this policy limits any right you may have that cannot be waived under applicable consumer protection law. Outside of those rights, any refund is provided at our sole discretion and is not a waiver of this policy for future purchases.
How to reach us
For any billing question or to report a problem with your order, email hello@genxella.com and include your name, the email you used at checkout, and your order details so we can locate your purchase quickly.
Changes to this policy
We may update this Refund Policy from time to time. The effective date above shows when this version took effect. The policy in effect at the time of your purchase applies to that purchase.